No businesses wants to hear it is handling daily operations wrong. However, learning the ways that it is substandard can help initiate change that will be for the better.
A story from Tracy Agnew of the Suffolk News-Herald is shining light on what a poorly run IT department can look like. The newspaper got a hold of an internal report issued by an IT consultant that did not shine a favorable light on the department or its leadership. According to Agnew, the report was never meant to be made public, but was instead leaked to the newspaper by a whistleblower who had become frustrated with the lack of change months after it had been issued.
What the IT consulting firm found is a lack of clear vision, a substandard infrastructure, overlapping responsibilities, inconsistent budgeting procedures, restrictive computer policies that hamper city employees in doing their jobs, numerous project management deficiencies and an inability to support the needs of the police and fire departments.
"It was determined that this is a direct reflection of the poor leadership provided by the current [chief information officer] and [assistant chief information officer]," the report said. "In addition to the general dissatisfaction of the staff, there is also a general lack of vision, teamwork, communication, and skills development within the IT department."
It goes on to say that in the opinion of the IT consultant, the city IT department is inadequately prepared to support the enterprise systems required to sustain the growth plans already in place.
It's during these challenging times that IT departments can turn to a reliable VAR or MSP for help righting the ship. Whether it is to overhaul an entire department or handle a single task, Solution Providers – especially those that are partnered with VAR Staffing – can provide the impactful talent needed to handle these issues.