Senior Remote Systems Engineer – Dallas, TX
Our client is an IT Managed Services Provider seeking a highly motivated Senior IT Support Technician to join our growing company. Our team assists local business by providing comprehensive technology solutions for their company’s internal technology.
Technicians work closely with our clients on desktop, server, and network technology within a wide variety of environments.
The Senior IT Support Technician works directly with our clients over to deliver high quality, accurate, and helpful technical support.
- Handle complex troubleshooting of desktop and server systems
- Find the root cause of technology issues
- Collaborate and work with teammates on new and ongoing issues
- Create documentation about common problems / fixes, computer systems, servers, and network layouts
- Cross-train teammates by co-working on troubleshooting tasks
- Go onsite to clients' offices to provide in person tech assistance
- Help on-board new clients
- Make recommendations for new products and services to clients and develop/deploy an implementation plan
We are looking for individuals that are self-starters with good character, a genuine interest in technology, and the ability to troubleshoot and resolve complex technology problems.
- Ability to self-start
- 3-5 years of experience doing hands on troubleshooting and IT work
- 1-3 years working with servers, server hardware, and server-side applications
- Solid Understanding of O365 and desire to learn more on this product line
- Solid understanding of client server communications
- Expert knowledge of command line utilities
- Ability to demonstrate understanding of best practices
- Ability to follow written processes
- Team oriented approach to problem solving
- Comfortable working with Window 7, 8, 8.1, and 10 operating systems
- Comfortable working with Mac computers / OS X
- Excellent communication skills, written and telephone
- Experience writing batch scripts, PowerShell, or VBScript is a plus
- Current Industry certifications are desired
- Must be eligible to work in the US without needing sponsorship